Console Tiffins are prospering in the pool industry. She was the first scout franchisee of pool and now operates a $ 3 million store with 23 vehicles and 19 roads in the Raleigh area in North Carolina.
Because of her success, people are sometimes surprised: at the beginning she didn’t know anything about pools.
Instead, the Consoli came from a career in retail management. She loved customer service, but wanted to run her own business. She started looking for a franchise she could buy, and in 2016 she took a jump and joined the scouts. As she discovered, many of her old skills have proven to be valuable in her new business – often the ways she forced to expect. Here she explains how she learned the ropes and why she believes that the domestic service sector is an excellent entrepreneur.
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You were the first franchisee pool scouts. What gave you confidence to immerse yourself in a field in which you had no experience?
First I looked at the franchise of mosquitoes Joe, which at that time was owned by franchise brands (parent company) Buzz. The timing and what they had in my area did not work for me, but when I talked to them, I gained great confidence. They had great people for them. About a year later they said that the scouts of the pool were starting and I called them immoders. I was the first in the door.
Did your background in retail management help you as a new franchise?
As a shop manager, I followed the DE all year round, and I reported to the director who held me responsible for these numbers – but I also had customers to come to the door every day I wanted to satisfy. I have learned a lot about working with people, understanding important construction of the procedure and management of finance.
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What were some of the most difficult lessons you learned in the first years of the operation of your franchise?
You must first get customers. However, you must also employ these customs. Now you have to hire, but you have to train them and keep them year after year. And if you’re in seasonal business, it’s hard. In the beginning, I did not realize that these things would be so difficult.
What advice do you have for aspiring franchises in evaluation of opportunities?
I think it is important that people really get together with their franchise and faith in the brand itself. There was synergy. I think some franchisees lack the fact that you are responsible for the success of your business. Franchisor is not responsible for this. They give you a template to be successful, but at the end of the day you find everything they have set for you.
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If someone considered the pool industry, what would you tell them?
The industry has great growth potential. There are lower costs of starting up with service companies and gives you flexibility where you have to be every day. So I think it’s more accessible to women and women who balance their careers and family.
What is your biggest advice for potential franchise?
You do it just because you think you’ll make a lot of money. It requires so much determination and toughness that it is better to be something you really enjoy.
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